Privacy Policy
Last updated: March 2026
1. Information We Collect
When you place an order through our website, we collect the following personal information:
- Your full name, as entered in the order form
- Your email address, used to deliver your digital guide and for order-related communication
- Any optional information you choose to provide, such as your planned visit month or questions
We do not collect payment card details directly on our website. If payment processing is introduced in the future, it will be handled by a secure third-party payment provider, and card data will not be stored on our servers.
2. How We Use Your Information
The personal information we collect is used exclusively for the following purposes:
- To fulfil your guide order and deliver the digital product to your email address
- To respond to questions or requests you submit through the order form or by email
- To notify you of updates to guides you have purchased, such as revised editions or corrections
- To improve our website and guide content based on aggregated, anonymised usage patterns
We will never use your email address for unsolicited marketing without your explicit consent.
3. Data Security and Protection
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website is hosted on secure servers, and access to customer data is restricted to authorised personnel who need it to fulfil orders and respond to enquiries.
4. Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- With service providers who assist in email delivery or website hosting, under strict data protection agreements
- When required by law, regulation, or court order issued by a competent authority in Singapore
5. Cookies
Our website may use minimal, essential cookies to ensure proper functionality, such as remembering form states or session preferences. We do not use tracking cookies, third-party analytics, or advertising cookies. If you prefer, you can configure your browser to refuse cookies, though this may affect certain website features.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete personal data
- Request deletion of your personal data, subject to any legal obligations we may have to retain certain records
- Withdraw consent for any optional data processing at any time
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:
Coralwise
#04-09, Waterford Hub, 11 Penang Road, Singapore 238485
Email: desk@coralwise.sg
Phone: +65 6337 4821